FAQ

Frequently Asked Questions

DO YOU ACCEPT RETURNS?

No. Carine D’yrsan swimwear does not accept returns, as each product is adorned by hand for each order.

Carine D’yrsan products with defects may be exchanged against an item of equal or lower value or receive a credit to be used in our shop within 30 days following purchase. no refunds or exchanges on the bases of swimwear. for more information, please contact:  customerservice@carinedyrsan.com

DO YOU SHIP INTERNATIONALLY?

Yes, we ship our products everywhere in the world. please note that when you order outside France, you may be subject to the import tax from your country. If the customs fees are not paid and the parcel is returned to Carine D’Yrsan swimwear, we will refund you the payment fees.

HOW CAN I WASH MY PRODUCT? WILL CRYSTALS FALL?

Each ornated article is delivered with maintenance instructions. We recommend that you wash Carine D’yrsan products only by hand and cold, place them in flat for drying. It may occur in rare cases that certain crystals fall on first use. We offer after sales service for the repair of your product.

DO YOU DO CUSTOMIZE ITEMS?

Yes. To learn more about our custom parts, send an email to  customerservice@carinedyrsan.com with custom order in the subject line.

DO YOU DISTRIBUTE YOUR PRODUCTS WITH RESELLERS ?

Yes, for physical establishments. for information about the terms and conditions of our wholesale policy or to create a retailer account please send an email to contact@carinedyrsan.com with shop in the subject line. please include the details of your store, we do not work with web-based companies.

HOW LONG IS THE DELIVERY TIME?

The time to make your swimsuit is  two days, excluding weekends and holidays. for periods of strong demands (christmas, new year and saint valentine’s day), the time limit can be doubled, all items be manufactured by hand. your order will be shipped in colissimo with confirmation of delivery.

CAN I TRACK MY ORDER?

When your order is ready to be shipped, you will receive an e-mail with colissimo delivery confirmation number tracable on the page ORDER TRACKING

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