We do our best to deliver your order as soon as possible. The processing time for orders is 5 to 10 days working. The standard delivery is 48 hours for France, 3 to 4 working days for Europe, and 7 to 9 days for the rest of the world. We use the services of La Poste and DHL carriers to ship your orders. Once your package has been dispatched, you will receive an e-mail with the tracking number to follow your delivery in real time.Shipments outside the European Union may be subject to import duties and taxes, which are the responsibility of the recipient. Rates vary from country to country, so we are unable to provide an estimated cost.
Once your order has been shipped, you will receive an e-mail containing the tracking number to use to track your order.
CANCELLATION AND EXCHANGE
In accordance with the provisions of Articles L.221-18 et seq. of the French Consumer Code, you have 14 days from receipt of your Products to exercise your right of withdrawal without having to justify your decision or pay any penalty.
You must exercise your right of withdrawal by informing us, before the expiry of the 14-day period specified above, of your decision to withdraw:
By sending a "Returns or Exchanges" email to the following address: email@example.com expressing your wish to withdraw. In the event of exercising the right of withdrawal, the cost of returning the goods will be borne by the customer, unless otherwise stated.
The Product must be returned without undue delay and, at the latest, within fourteen days of communication of the Customer's decision to withdraw.
In the event of depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product, D'YRSAN reserves the right to refuse reimbursement of the Product. D'YRSAN will not issue any refunds if the Products returned by the Customer do not correspond to the Product(s) ordered or have a source other than the Online Shop.
D'YRSAN reserves the right to consider as null and void any return that has not been made in accordance with the present General Terms and Conditions and/or the Conditions of Return, and to refuse the said return. In this case, no refund will be made and all costs will be borne by the Customer.
A confirmation e-mail will be sent to you once the returned Products have been received and your refund has been processed.
Some products or services may only be available online on our website. As these products are made to order, we are unable to offer refunds.
In the rare case of a defective item on delivery, an exchange will be offered. In the absence of written notification within seven days, CARINE D'YRSAN declines all responsibility.
We have done our best to display as clearly as possible the colors and images of our products that appear on our store. We cannot guarantee that the display of colors on your computer screen will be accurate.
In addition to the Customer's right to retract and return Products, the Customer may also change his/her mind and exchange a Product within fourteen (14) days.
Damaged Products and sealed Products (e.g. swimwear) that have been unsealed after delivery cannot be returned or exchanged for reasons of hygiene or health protection.
The products presented on the online store are subject to the conditions of the legal warranties of conformity stipulated in articles L.217-4, L.217-5, L.217-7 and L.217-12 of the French Consumer Code. If the product is unfit for its intended use, you have 1 year from the date of delivery to invoke this warranty. Please note that defects in conformity that appear within 12 months of delivery of the product are presumed to have existed at the time of delivery. It is your responsibility to prove the existence of the defect. In the event of a lack of conformity, we undertake, at the customer's option and after examination of the product concerned and analysis of the defect by CARINE D'YRSAN :
- Or replace the product with an identical one, subject to availability;
- Or to refund the price of the product if the replacement of a product proves impossible.
If the returned products do not correspond to the products ordered and/or have another origin than the online store, CARINE D'YRSAN will not be bound by its obligations described in the present article. The stipulations of the present article do not prevent you from benefiting from the right of withdrawal provided for in article 5.
Warranty exclusions :
Products modified, repaired, integrated or added to other objects by the customer are excluded from the warranty. The warranty does not cover products damaged in transit or as a result of misuse. Similarly, any deterioration due to normal wear and tear or ageing of products is excluded from the warranty.
MODIFY AN ORDER
To modify your current order, please contact our team in the "Contact" section or by e-mail at the following address: firstname.lastname@example.org