Delivery
Processing time (packaging) for orders is 5 to 10 working days.
| Destinations | Carriers - delivery times |
|---|---|
| France | Post: 2 days ⎟ Chronopost: 24h⎟ DHL: 24h |
| Europe | Post: 3/4 days ⎟ Chronopost: 2/3 days ⎟DHL: 2/3 days |
| America | Post: 7/9 days ⎟ DHL: 4/5 days |
| Asia | Post: 7/9 days ⎟ DHL: 4/5 days |
| Africa | Post: 7/9 days ⎟ DHL: 4/5 days |
| Oceania | Post: 7/9 days ⎟ DHL: 4/5 days |
| Destinations | Transporters DELIVERY DEADLINES |
|---|---|
| France | La Poste: 2 days Chronopost: 24h DHL: 24h |
| Europe | La Poste: 3/4 days Chronopost: 2/3 days DHL: 2/3 days |
| America | La Poste: 7/9 days DHL: 4/5 days |
| Asia | La Poste: 7/9 days DHL: 4/5 days |
| Africa | La Poste: 7/9 days DHL: 4/5 days |
| Oceania | La Poste: 7/9 days DHL: 4/5 days |
Once your package has been shipped, you will receive an e-mail with the tracking number to follow your delivery in real time.Shipments outside the European Union may be subject to import duties and taxes, which are the responsibility of the recipient. Rates vary from country to country, so we are unable to provide an estimated cost.
Modifying an order : To modify your current order, please contact our team in the "Contact" section or by e-mail at the following address: sales@carinedyrsan.com
Returns and exchanges
In accordance with articles L.221-18 et seq. of the French Consumer Code, you have 14 days from receipt of your products to return them. No justification is required, but return costs are at the customer's expense.
Inform us of your decision by email at sales@carinedyrsan.com within 14 days. The product must be returned within 14 days of your decision.
D'YRSAN reserves the right to refuse reimbursement in the event of depreciation due to handling other than that necessary to establish the nature and proper functioning of the product. No reimbursement will be made if the returned products do not correspond to the order.
The return must follow the general and return conditions; otherwise, no refund will be made, and all costs will remain at the customer's expense. A confirmation email will be sent after receipt of the returned products and refund.
Some products made to order are non-refundable. In the rare case of a defective item on delivery, an exchange is offered. In the absence of written notification within 7 days, CARINE D'YRSAN declines all responsibility.
The customer may also exchange a product within 14 days. Damaged Products as well as sealed Products (e.g. swimwear) that have been unsealed after delivery cannot be returned and exchanged for reasons of hygiene or health protection.
Warranties
Products are subject to legal conformity guarantees. In the event of lack of conformity within 12 months of delivery, the customer may request replacement or reimbursement.
Warranty exclusions : The warranty does not cover products modified, repaired, integrated or added to other objects by the customer. It excludes damage due to transport, misuse, normal wear and aging.