We do our best to deliver your order as soon as possible. The processing time for orders is 5 to 10 days working. The standard delivery is 48 hours for France, 3 to 4 working days for Europe, and 7 to 9 days for the rest of the worldWe use the services of the carriers La Poste and DHL to ship your orders. Once your package is shipped, you will receive an email with the tracking number to follow your delivery in real time.shipments outside the European Union may be subject to import duties and taxes, which are the responsibility of the recipient. Rates vary by country, so we are unable to provide an estimated cost.

As each item is made to order, we are not able to offer a refund. However, in the rare event that an item is defective upon delivery, an exchange of the product is offered. It is important to note that any written notification of an exchange must be sent within seven days of receipt of the order, otherwise CARINE D'YRSAN will not be responsible.

Once the order is placed by the buyer, it becomes firm and final, no cancellation being possible. It is therefore important to check the information of your order before validating it.