Please note that during the sales and holidays, the delivery time may be longer.
Once your order has been shipped, you will receive an email with the tracking number to use to track your order.
WHAT IS OUR RETURN POLICY?
All the clothes and swimwear made by CARINE D’YRSAN, are carefully handcrafted in our workshop in the tradition of luxury craftsmanship. As each piece is made to order, we are therefore unable to offer a refund.
You are however authorized to return a product if a size problem occurs. All return costs are borne by the customer. If you are not sure of the size, please contact us before placing your order.
If a product is found to be defective or damaged during delivery, you must inform us in writing (email), within seven working days of the delivery of your items. Please contact us before returning any product. In the rare case of a defective item on delivery, an exchange of the product will be offered. In the absence of written notification within this period of seven days, all responsibility of CARINE D’YRSAN will be declined.
The shipping costs incurred for the return are your responsibility, we do not cover them and do not refund them. Please inform us in advance of any return. In the case of international shipping, we also thank you for confirming the customs return documents with us beforehand.
Products must be returned to us in their original condition and in their original packaging.
We leave it to you to choose your carrier yourself. We are not responsible for damage to items you return to us. Please send us your package tracking number to prevent packages from being lost or delayed. We advise you to keep a proof of deposit of packages provided by your carrier. In the absence of this, no refund can be made if there is a loss of the package.
Items will be inspected upon return and are the responsibility of the buyer until the items arrive at our office. Please take care to package your return to avoid damage to the item and its original packaging.
To request a return please contact us
Product orders and custom orders accepted by CARINE D’YRSAN are final. Once the order placed by the buyer, it becomes firm and final, no cancellation being possible.
We may need to verify your details with your credit card issuer before sending your order. We will do our best to minimize this time. The delivery time is calculated from the moment your order is accepted and includes a period of 7 working days during which your items are manufactured and shipped from our workshop.