Please note that during the sales and holidays, the delivery time may be longer. During the promotional periods “delivery offered”, the delivery fees will be offered at the time of payment (during the last step of the order).
FRANCE : 2 to 3 working days → 5 €
EUROPE : 3 to 6 working days → 7 €
INTERNATIONAL : 8 to 12 working days → 9 €
Once your order has been shipped, you will receive an e-mail containing the tracking number to use to know the progress of your delivery. If you are registered on our site, you can also track your package by logging into your account and consulting the “my orders” section.
WHAT IS OUR RETURN POLICY?
Refunds and exchanges
We hope this never happens and work for it, but if you receive a swimsuit with a manufacturing defect or damaged, we will fully cover the cost of return of it to our load.
Carine D’Yrsan products with defects may be exchanged for items of equal or lesser value, or receive credit for use in our store within 30 days of purchase.
We accept returns only for a usable credit in our shop, within 15 days of receipt of the order.
We simply ask that the following conditions are required :
– the articles must be in their original packaging, with the labels and the hygienic protections intact
– the articles must not have been worn, washed or altered in any other way
We reserve the right to refuse returns that do not comply with these conditions.
You will be credited with a credit (usable in the duration of 1 year on the whole of our Internet site).
What is the cost of a return?
Shipping costs incurred for the return are your responsibility, we do not cover them and do not refund them.
Which shipping method to choose?
We leave you to choose your carrier by yourself. Make sure that the parcel reaches our premises directly and not at Point Relais, in which case your return will unfortunately not be processed.
We advise you to keep a proof of deposit of parcels provided by your carrier. In case of absence of this one no refund can be made if there is a loss of package.
To request a return please contact us at the following address: firstname.lastname@example.org
We may need to verify your details with the issuer of your credit card before sending your order. We will do our best to shorten this time to the maximum. the delivery time is calculated from the moment your order is accepted and includes a period of 7 working days during which your items are crafted and shipped from our workshop.